See www.packet8sucks.info for details.

Customer serv sucks
Anonymous from US says: They have worst Customer support based in UK.you have to send mails and they do not respond, for referral you have to wait for long time and they do not sort the issues fast. Also baware of their terms and conditiosn, now a days you can get every thing at no contract whereas they have contracts for yers for some services and charge you …! I would say sunrocket is better than going for iconnect .

Terrible iconnecthere experinece
mry from Canada says: iconnecthere was never able to get my service up and running, even after I spent close to 6 hours of my time and over two days troubleshooting with their “technical support.” Although I had already paid my activation fee, and despite the fact that my new broadband system was not working and had not ever worked since it had arrived, when I contacted customer support, I was told that it would take three days for someone to assist me. When someone did get in touch with me, I spent hours doing everything they instructed me to do, only to hit a wall and then be told that I was not actually dealing with a technician and would need to be passed to one, which would take…three days. In the end, my service never worked, and even though they acknowledged that it was not due to errors in configuration, etc. on my end, they could not provide an answer for their internal problem.

To add salt to the wound, they made me pay to ship back their adapter and refused to compensate me for this, even though I never experienced a working product. I was told that from their perspective, it was not smart business practice for them to pay for return shipping for people who did not want to use their services. Although I insisted that there is a marked difference between someone who chooses not to use their services and someone who would like to, but is prohibited due to unresolved technical issues on their side, they insisted that I pay for shipping to return the adapter, if I wanted my activation fee back and wanted to avoid further monthly charges.

With so many other providers out there, please consider choosing a provider that offers true technical support. Although they provide limited hours for customer support, do not confuse this with technical support. They do not provide adequate technical support during their posted available support times. I was told that much of their support lies overseas, not in North America, where I was sold service, which due to the time differences was why, they explained, I was consistently being asked to wait days for needed technical support. Although I had yet to experience the service I had already paid for, I was being asked to wait again and again for the support I needed to even get up and running. I was also never allowed to actually speak to a human being…the best they offer is limited online chat, which they also disconnect at their discretion.

With so many other voip providers out there consider a company that offers a true money-back guarantee for the trial period. iconnecthere will only refund your activation fee if you pay to return their device, regardless of fault on their part. Furthermore, you can only get your money back if you do not use more than 50 minutes in 2 to 3 minute increments during the 30 day trial period. You must read the small print in their terms. Finally, with so many other voip providers out there, consider a company that is willing to acknowledge error on their part, is able to demonstrate consideration for patient and respectful consumers (I was treated even worse when I expressed displeasure at the way I was being treated and the way my situation was being handled), and chooses to engage in ethical business practices..

While I never did have the chance to experience their broadband phone service, I did try their pc-phone feature (included in the broadband phone plan), which did not consistently connect and when connected, provided very poor voice quality. I imagine that this may have been what I would have experineced if the broadband phone would have ever worked.

In the end, I guess you get what you pay for. In this case, it would have been better if I had spent a little more to go with a better voip provider. Save your money and your time and insist on obtaining service from a company that is able to meet some basic requirements and is more deserving of your business. Although I am unable to force a company to treat me fairly or to treat me with dignity and respect, I am able to use my voice as a consumer and let others know what type of experience they may encounter when engaging certain services.

I was having a conversation with a friend and got dropped no less than 4 times in 10 minutes. At one point I tried to call back at least 20 times but could NEVER get through. I wound up having to call back on my POTS line, which of course went through on the first try.

Their voicemail? Geez…forget it. It sucks as bad as the service. I installed Talkworks Pro on my computer to pick up the calls and forward my messages to my cell when I’m out, but if the call doesn’t get through..well you get the idea. There is also no way to know if you have messages unless of course you call your voicemail. They should at least have some type of notification either through e-mail or their web site. At least Vonage has this.

Thye need to get it together or I can see them going away pretty quick. As for me I will probably change when I move in the next year or so.

Good luck with Packet 8 because that is all you will get when you try to make a call, LUCK.