Came across this little flash ditty today: Tech Support

Reminds me of when I called Dell tech support, Ironically I got the run-around by the American tech support, and after 3 months of calling and trying to get Dell to refund my money, it was the manager in India of the call center who got the job done.

PS - I will never buy from Dell, well, maybe not. I bought a computer, instantly started crashing, so I sent it back to them via United States postal. They claimed they never got it, and without a tracking number. I was out-of-luck.

FYI - I actually did have a tracking number, but because nobody signed for it in Houston, they just gave me the run-around for 2 months. If you return ANYTHING to Dell, make sure you use FedEx or UPS, and get a real tracking number. Otherwise they will tell you “sorry, there’s nothing we can do since you don’t have a tracking number” - Actual comment by Dell’s customer support representative.

Like I said, it took the Indian guy to rectify the situation, but that was only because I did have a half-ass tracking number from USPS which only proved it had arrived at their address.