Came across this little flash ditty today: Tech Support
Reminds me of when I called Dell tech support, Ironically I got the run-around by the American tech support, and after 3 months of calling and trying to get Dell to refund my money, it was the manager in India of the call center who got the job done.
PS – I will never buy from Dell, well, maybe not. I bought a computer, instantly started crashing, so I sent it back to them via United States postal. They claimed they never got it, and without a tracking number. I was out-of-luck.
FYI – I actually did have a tracking number, but because nobody signed for it in Houston, they just gave me the run-around for 2 months. If you return ANYTHING to Dell, make sure you use FedEx or UPS, and get a real tracking number. Otherwise they will tell you “sorry, there’s nothing we can do since you don’t have a tracking number” – Actual comment by Dell’s customer support representative.
Like I said, it took the Indian guy to rectify the situation, but that was only because I did have a half-ass tracking number from USPS which only proved it had arrived at their address.
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website_templates
October 1, 2004 at 7:32 am
yeah, sometimes customer support is not as good as the word sounds. These guys are just programmed dummies who tell what they are told without the slightest thought. As said, clerks are jerks, talk to the manager directly :)
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motiv8x
October 7, 2004 at 9:45 am
Another friend of mine bought a dell laptop, and also had to return it because it was crashing.
I’ve been using Dell desktops at work the last few years, and no complaints. It appears they don’t put as much into their laptops as they do their desktops.
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Maria Rogers
June 10, 2010 at 9:55 am
There is a rapid growth of Outsorcing these days as manufactures try to cut cost and maximize profit.”.,
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