Comment by Greg Pelcher

January 31, 2006 @ 7:00 pm

I have a HP Deskjet 3820 which has stopped working. I have the 2 bottom loghts Flashing, and have replaced the Cartridges and have not found a paper jam. Can someone guide me as to a fix or a replacement.

Greg Pelcher
444 Thrushwood Lane
Webster,NY 14580
585-671-1811 home
585-265-1810 work

Comment by financiering

February 6, 2006 @ 1:38 am

Hi, I think you are totally right. Great! - :) Susan.

Comment by Kevin

February 6, 2006 @ 12:56 pm

Well they are not replacing them anymore!

Chat Transcript Begins Here
—————————————————–

Gary
Hello Kevin.

Gary
Welcome to HP Total Care for DeskJet products.

Gary
How may I help you today?

Kevin
hi

Kevin
my 3820 has stopped working properly

Kevin
i get the bottom two lights flashing (paper jam, and power lights) simultaneously.

Gary
Please tell me if the cartridge carriage moves almost to the center automatically, when you open the top cover of the printer.

Kevin
no

Kevin
they move all the way to the left

Kevin
one pieces of paper rolls through

Gary
It does mean that there is a carriage stall.

Kevin
and then

Kevin
they move all the way to the right

Gary
Turn off the printer by pressing the Power button on the front panel of the printer. 2. Open the top door on the printer and leave it open. 3. Press the Power button to turn on the printer. a. Printer activity continues for approximately 20 to 25 seconds (feed roller activity, alternating between turning forward and reversing). b. After activity stops, the Power light and Feed light (bottom two lights) will now be flashing.

Kevin
done

Gary
4. Pressing the Feed (middle) button results in activity and activity duration similar to the power up cycle noted above, with the Power light and Feed light continuing, uninterrupted, to flash in unison. 5. Pressing the Power button after step 3b, have completed will immediately power down the printer with no further activity or flashing lights.

Kevin
i’m not following Gary

Kevin
you want me to push the middle button?

Gary
Yes

Kevin
i did… and it does the exact same thing… exactly… the cartridges end up all the way to the right

Gary
How about the lights on the front panel, Kevin?

Kevin
still blinking together Gary

Kevin
i was just trying to put in new inks

Kevin
and can’t get them to stop in the middle

Kevin
i hope i didn’t spend $50.00 for nothing… : (

Gary
The issue at hand seems to be related to a physical hardware malfunction, which would require an onsite diagnosis.

Gary
You can either get the printer repaired or buy a new printer.

Gary
Can I suggest you a cheap and best model in the market, Kevin?

Kevin
yes… is it an HP? are there any HP’S that last longer than a year Gary? i’m losing faith

Gary
There are printers which have been in use from 4 to 5 years, Kevin.

Gary
I suggest you to go for Deskjet 3940 which costs only $49.99

Kevin
and the inks for the 3940? are they comparable to the 78 and 15?

Gary
No, Kevin

Kevin
these don’t last very long Gary

Kevin
do they last longer?

Gary
They use 21 and 22 cartridges.

Gary
If you want to use same cartridges, you can buy an Officejet.

Kevin
i appreciate you suggestion Gary

Kevin
just a little dissapointed…

Gary
Would you like to use the same cartridges, Kevin?

Gary
Did you already buy some more ink?

Kevin
no… i was hoping you were going to tell me that the 21 and 22 lasted longer… that’s all

Kevin
i’ll look at the 3940 Gary

Gary
Do you want me to arrange a callback to order a new printer, Kevin?

Gary
Do you want me to share the printer specifications, Kevin?

Kevin
call back Gary?

Gary
Yes. So that you can order it on phone.

Gary
http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=storefronts&landing=printers&category=inkjets&subcat1=deskjet&catLevel=2&product_code=C9050A%23B1H

Gary
A web page must be popped up in your computer. Please have a look at the printer in the web page.

Kevin
thank you… but no thanks

Kevin
i think i’m all set Gary

Gary
http://www.shopping.hp.com/webapp/shopping/product_detail.do?storeName=storefronts& landing=printers&category=inkjets&subcat1=deskjet&catLevel=2&product_code=C9050A%23B1H

Gary
You are welcome and thank you for using HP Total Care and providing us an opportunity to serve you through Real-Time Chat.

Gary
A copy of our chat session will be e-mailed to you shortly. Please contact us again if you require any further assistance.

Gary
Take care. Bye.

——————————————-
Chat Transcript Ends Here

Comment by Search engine marketing tutorials

February 13, 2006 @ 9:14 am

Hi, I thought I’d just leave this message on your blog. I hope you don’t mind. I’ve been trying to find blogs where people are talking about Search engine marketing tutorials and when I was looking, I found this one on this post. You have helped me in some way. Anyway, I want to say thank you before I go off to find some more info about it.

Comment by Gojko Kasich

March 12, 2006 @ 11:18 am

I just talked to them . . .

And “Angelina” told me to take it to a Best Buy Service Center. She couldn’t tell me if they have the parts, or how much it would cost.

Comment by haiki

April 28, 2006 @ 3:01 pm

Think about a HP ink cartridge that has a warranty. Bad ink cartridge, color bad, light ink which appears watery, what-ever, they give you another one. That’s the way a warranty works. You buy a recycled ink cartridge, with no HP warranty. It may work momentarily, but then you get these same messages, remove cartridge. Why should my printer shut down after purchasing a recycled ink cartridge? But then if you buy an HP ink cartridge, your printer is up and running again. Or until that time HP thinks you have printed long enough, even if you have plenty of ink. HP forces you, according to HP predetermined usage, in order for your printer to work, to buy their ink cartridges, or HP will shut your printer down.

Don’t focus on the ink cartridge, focus on the fact HP, and other printer manufacturers, stop your printer from working, because of some silly game they are playing of cheating customers before the ink runs out, or wrong ink standards, or what-ever. I say, go ahead send these stupid messages, but don’t stop my printer from working. This is anti-competitive, and in violation of anti-trust laws.

To be perfectly clear

Hewlett Packard recycles their ink cartridges by promoting that HP cartridges be returned for recycling, using a self addressed, stamped envelope. Allowing HP, through their “refurbishing and reselling” effort to conserve resources, using the various recycling facilities of manufacturers around the world contracted by HP. Thus, the mere fact that there also are other recyclers available to refurbish, and recycle ink cartridges, but except for lower cost, and the free choice of the consumer, HP has restricted the consumer the full use, and the operation of HP printers.

Smith and Roberson’s Business Law, ninth edition. West Publishing. Chapter 43; ANTITRUST.
“Characterizing a type of restraint as per se illegal therefore has a significant effect on the prosecution of an antitrust suit. In such a case, the plaintiff need only show that the type of restraint occurred, she does not need to prove that the restraint limited competition…..Tying arrangements. A tying arrangement occurs when the seller of a product, service, or intangible (the “tying” product) conditions its sale on the buyers purchasing a second product, service, or intangible (the “tied” product) from the seller….Because tying arrangements limit buyers’ freedom of choice and may exclude competitors, the law closely scrutinizes such agreements.”

Hewlett Packard has, unbeknownst to customers who purchased HP printers (tying product), tied as a condition, the purchase of new HP ink cartridges (tied product), or HP recycled ink cartridges, through the use illegal anti-competitive consumer practices.

After all, what are we talking about, it’s a ball point pen refill morphed into a printer ink cartridge. It’s a recycled auto part! Again, I say Hewlett Packard, and the rest of the conspirators, play your silly games by cheating consumers on ink cost, and supplies. I say go ahead! But don’t stop me from the use of my printer.

Comment by Zack

September 10, 2007 @ 7:41 pm

That was beautiful. lol