Comment by Anonymous

June 16, 2005 @ 7:15 pm

what’s up?
I’m getting the same exact problem and I’m out here in Maine. My ISP is Adelphia (Comcast) and I am getting absolute crap connection out here.

My report also says “Healthy”.

-Tim

Comment by Anthony

June 16, 2005 @ 10:37 pm

Me too, same today 6/16/05. I called their 888-COMCAST number, and they said there was an outage in my area.

Comment by Anonymous

June 26, 2005 @ 5:05 am

Question?
After installing the High Speed Internet it didn’t connect. Called Tec Support after working wiht him I was told it was the modem or splitter.Would cost me %49.95 for him to come and fix it. Took it back for another and the sale person told me it was the filter on the pole.
Nice way for them to make money don’t you think?

Comment by Anthony

June 26, 2005 @ 2:46 pm

I f–king hate comcast.

Everytime they go down, they claim it’s me.

Comment by Anonymous

July 27, 2005 @ 8:59 pm

I’m in the Dallas area, and comcast has been really reliable…until a month ago. Now it’s up more than it’s down. I’ve had a tech out and of course, it was up when he got here so said there’s not problem and that it would cost me 49.95. The next morning it was down. My neighbor up the street is down at the same time as me as well as the neighbor across the street. A ping to their website shows a 75% loss, and a trace route shows that several of their routers are not responding. My neighbor called and one tech told him it had something to do with switching over to fiber. WELL, if they know what’s causing it then why send out a tech. When it went down the day after a tech came I called in and wouldn’t even talk to the tech on the phone, I immediately asked for his boss. The previous service charge has been dropped, and tech that is supposed to be higher level is supposed to come out to check the cable and the line up the neighborhood. I can almost guarantee that the issue is going to be further back than that. I told them the deal was I pay them money, in return they were supposed to give me a RELIABLE high speed connection and that they weren’t living up to their end of the bargain. So, until it’s fixed, I pay nothing. Which seems nice, except I’m getting nothing. Thank god I kept a dial up account on my laptop… Jack

Comment by Anthony

July 27, 2005 @ 10:26 pm

I had intermittent issues, and after 7 or 8 techs, it was determined that there was a line feeding off my line (going to my neighbor) in the attic, he removed that line, and it’s been working fine ever since.

I agree their $49.95 threat of a charge if it’s “your fault” is bogus.

Incidentally, all you comcast users may want to give ‘em a call and ask for the $19/month for broadband, because yahoo is offering it at $15/month.

Read this!

Comment by Anonymous

July 31, 2005 @ 9:44 am

comcast would not charge you 49.95 to check a problem with the service that you are paying. they provide the service and have to maintain the service for as long as you have it. also if you called comcast back up after a tech was at your home to speak to him about the issue with your home or if you had a problem with the tech and or the service that he provided you at the time he was out there to fix the issuse, you would not talk to him. you most likely will never have anymore direct conntact with himm at all. you would be then dealing more with the CAE “who answers thee phone” then up the ladder to eventually someone who deals with the techs.

Comment by Anonymous

August 3, 2005 @ 10:38 pm

Just finished chatting with online help and they said they were experiencing “connection problems” after calling their customer service ealrier (BTW didnt work got redirected to the same message through every option) my network health indicates healthy as well

Comment by Michael Goolsby

September 9, 2005 @ 12:17 pm

That’s funny, I live in Livermore and am now going through this experience. I signed up in the first week of August and by August 10th, I finally got on.

I didn’t experience problems until last night when I came home from work. I found I had no Internet access from my home machine. I troubleshot this for 3 hours until I called Comcast’s tech support. After going through the tech support methods they recommended–most of which I already tried by the time I called–the call ended when the tech rep told me that they had a new report of an outage in Livermore.

Thinking that was that, I decided to wait until the morning. At 05:30 this morning, it was still down. I called tech support again. This time the tech I talked to said that there were no outages in my area–last night or now for that matter.

This is most frustrating. I switched to Comcast because my SBC DSL was slower in Livermore than it was in my old place in Oakland.

My problem here is that I also do after-hours support for my employer and that I need a somewhat-fast connection so I can do my job. With Comcast going flaky the way it did, I am not sure I can use them further, especially on weeks where I have the on-call phone.

Comment by Anthony

September 9, 2005 @ 1:13 pm

Yes, the problem I’ve found with Comcast is that their phone support people are RARELY aware of an outage in the area. And seeminlgly in your case, blame an outage when none exists.

Fact is, their network is flaky. I’ve had rock solid connection from comcast for about 20 months out of 24. Twice during the past two years, I had connection problems that took 30 days or more to resolve in each case.

It’s cheap ($19/month), and fast. But when it goes down…good luck getting it resolved.

Comment by bryce

September 11, 2005 @ 9:21 pm

Carla, you have the patience of a saint.. If anything remotely close to what happened to you happened to me, i would have gone on some sort of violent rampage. Good luck with bringing out the truth.

Comment by [V]ercury

March 13, 2006 @ 2:40 am

Oh i got some horror storys to tell u about comcast,
#1 comcast isnt the “Leader” in highspeed internet they say they are, they started 5 years after cox communications started it. 7 years later they are saying they are going to be the leader in phone service to, thats 7 years after cox communication. I fully agree, Cable modems are WAY better than DSL, but comcast just plain sucks, I’d rather use a couple tin cans and a string. I had comcast in Merced, ca. Had it for like 6 months. For that whole six months not only did i have intermittant tv problems, i had total disconnections for hours, then when it was on id get lag in my games, so got the upgraded service (6MB) and it was worse, just going to pages even. had 16 diffrent comcasts techs/supers/mainenace, come out detect the problem but never correct it, they even gave me the first 3 months free! then at 6 months i called, said i had enough, they gave me a date they would be out to disconnect me, they didnt, drop internet, but not tv, then disconnected me a month later, and had the gaul to tell me to pay for their mistakes, sent me to collections, and … oh yeah, and…..want to charge me for a cable modem, (that i had 2 hand deliver back to them)the day i got it cus when i ordered the service, i told the rep only, 6 times, when it should have been 7, that i didnt need a cable modem, i already had 1. Then to top it all off, they want me to pay for the install, which i told them i didnt need and consisted of calling in my modems mac address, $100. If that wasnt great enough, they blame my highly tuned rocketship for a comp i got, “its ur computer” Do yourself a favor, vote comcast out of your community! im in novato now, same problems, the tv pic quality sucks and so does their internet.

Comment by James Burch

November 24, 2006 @ 12:46 pm

Why is my cable (TV) continue to go in and out? I am in the Jacksonville, Florida area.

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May 31, 2007 @ 9:11 am

[…] Comcast: Am I the only one who hates them? Hi, it’s funny, our senior clothing firm has over 9000 contacts in our database and about a thousand or more of them are comcast customers. We do not spam, at all. We have an optin list and we send mail twice a month to our customers AND we opt them out if they request us to do so via email OR they can opt out themselves very easily from our website or from the emails that we send them BUT we are constantly getting our mail to comcast customers bounced. It wouldn’t be such a bad thing if it was only the specials emails we sent that were getting bounced but its also our customer product shipping tracking notifications, customer order confirmation emails, customer password recovery emails, our own customer inquiry responses and more. I now have to forward all the bounces I get from comcast addresses to my gmail account and forward the original email to the intended comcast customer with this message: Hello faithful ‘Our Company’ customer. I am sorry to have to inform you that your internet service provider (ISP) has blocked your important mail from ‘Our Company’. That is the reason I am emailing you the message that was intended for your through this Gmail Account. There is a way to overcome this however and that would be to add the following email addresses to your address book or list of acceptable email senders: orders@ourdomain.com news@ourdomain.com webmaster@ourdomain.com or in some cases all mail coming from ourdomain.com. Also, I suggest that you call your internet service provider (ISP:Comcast) and let them know that you are having problems getting your email from a trusted company - namely ‘Our Copmany’ and that they are hindering you from receiving your important order information. They may be able to re-route your mail from ‘Our Company’ into your inbox. For Comcast you can call 1-800-266-2278 (if it works) For Verizon you can call 1-800-643-0997 to speak to a customer support representative. Lastly, below is a transcript of the email that was originally intended for you but was blocked by your ISP (Comcast). If you requested a new password it is there as well and can now be used. I sincerely apologize for the inconvenience this has caused you and I but I believe it is very important that you be able to receive specials, orders and password notifications. Kind regards, ——— So basically that is the email I send out through my Gmail account to Comcast customers to try and tick them off that their important mail is getting blocked. Hopefully Comcast will hear these out crys and do something about it. ——- Lastly, here is a list of links of Comcast Complaints and it seems the list keeps getting bigger and bigger. Comcast Problems ~ Chris Pirillo HIDDEN-TECH:HT Comcast problem � And you thought you had Comcast problems? | An Internet Consultant Speaks | Scott Hendison Vonage Forum - Comcast Problems? Invision Power Services > Comcast problems My3cents.com - Comcast Complaint - Reception Problems, Reception Problems [PLUG] [OT] Comcast problems anyone? Comcast Problems KyleBits: I Hate Comcast Tivo Update/I HATE Comcast � Just talking out loud� Barely Legal Substance: Why I Hate Comcast, And Have a Loathing for Bellsouth Too HATE COMCAST — aulax@…’s comment on "Comcast should surcharge bandwidth hogs, Torrents downloaders" | TalkBack on ZDNet a crank�s progress : I hate Comcast: intermittent outages likely Everything and Nothing At All: I Hate Comcast penn: I’m starting to hate comcast too THIS , is why comcast sucks… - SpeedGuide.net Broadband Community Comcast: Horrible Service Reps, Terrible Phone Service and Less Than Appealing Prices - Associated Content Thrashing Through Cyberspace: Comcast Sucks Enough? OUR CUSTOMERS ARE COMCASTS CUSTOMERS AND WE’RE NOT HINDERING COMCASTS BUSINESS BUT THEY’RE HINDERING OURS. Terrible. Terrible Comcast. Just TERRIBLE Service. […]

Comment by Sandra Bradley

January 26, 2008 @ 10:13 am

Every time Comcast has an internet connectivity problem in our area, they deny that it is their fault. They always make you jump through 50 hoops, checking your set up before they will look and see if their are issues with their network.

Comment by Kathy

March 6, 2008 @ 4:13 pm

We need more choices. Glad I’m in a Charter area.

Comment by Emilia

April 26, 2008 @ 11:27 am

I have so many problems with Comcast in Denver, CO as well. I try to pay my bill over the phone with automated phone system and could not. When customer service rep came on line, she stated that they have problems with the automated system and for my convinience she will take the payment but charge will be applied of 3.95 for the my convenience. I had to speak with Manager, which was hard to find around. When I spoke with the Manager David, he did not help at all. The only responce I got was::If you not happy with the service from Comcast, you probably should look some place else.

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May 29, 2008 @ 7:02 am

[…] network problems with comcast outages in the Bay Area. After calling them, they said no …http://www.chovy.com/personal/comcast-problems/Can Tru2way succeed where CableCard failed? - CNET News.comJust imagine, for instance, if a future […]

Comment by Dick Callahan

May 30, 2008 @ 7:07 am

No getting yet since yesterday. Called their techs guy and he told me to Go To Google to get in. That is how I am getting going again. maybe I should give my home address Google.

Comment by Eddie Keator

August 2, 2008 @ 10:12 pm

Don’t argue with me. My fees that I pay for this system that is rating about 85% reliable and you, the CSR is arguing with me? Your screen may display NO KNOWN ISSUES, but I am sitting here on my cell phone telling you, that my service (internet and phone lines) are down. NO lights. So your status screen there in Comcast have faulty data. OR you’re a trained monkey taught to lie…. which is it?

THE MINUTE Verizon FIOS is available here in my area… I am on that like a bandwagon. EVERYONE I speak to that have FIOS are doing back flips.

I gave SBS, I mean PacBell, I mean AT&T DSL a chance. Actually, I have been on DSL since 1998 when it was PacBell and it was always good service and decent speeds. Then SBC took over and it was about the same. Where the rub came in was when AT&T re-took over their baby bells and viola - STS (service that sucks).

Comcast - welcome to the STS club.

Comment by David

August 7, 2008 @ 8:37 pm

You know…this topic is around 3 years old and…funny how it’s still in effect LOL

Comment by RobL

August 9, 2008 @ 9:05 am

I am a long time sufferer of comcast, after installation there was a lack of power on my line giving intermittent drops in service. Was told everything from ‘your nic is bad’, ‘your router is bad’ to ‘you need to reinstall windows’… None of this was true in any sense, luckily I ignored it and kept pestering them until they finally came out and fixed the problem in about 15 minutes.

Over the next year and a half the service was near flawless, a 72 hour ping loop I ran showed less than 1% packet loss.

Now about this time I get a letter in the mail telling me that I got a free upgrade to 8mb cable with burst download (whatever that buzzcrap is). By the following weekend I was getting packetloss as much as 30% for extended periods. I have been on the phone with them over and over, I have rebooted every piece of hardware I have a dozen times for them, have been told again that my Nic was bad (apparently all 5-6 that I have are mysteriously bad at the same time) told again that my router was bad (all 3 of those, sigh) all this despite the fact that everyone on my block has identical issues.

I will be moving soon and will not be going back to them even if I have to downgrade to DSL.

RobL
Northpoint Fl

Comment by Dan Pavlica

August 20, 2008 @ 10:29 am

Comcast provides by far the absolute worst service and the absolute worst customer service I ever experienced from any company in any industry.

- internet only service?
- internet only billing?
- customer service VERY hard to reach; someone who atually knows enough to help IMPOSSIBLE to reach
- internet service gone randomly, highly unreliable
- so many problems so often
- I used to have Charter in TX and now Comcast in Chicago… never a single problem of any kind with Charter in 4-5 years of use; just the opposite with Comcast
- my wife finally called to disconect… over 30 minutes on hold and the conversation

I don’t know what is worse… their service or their customer service.

If you value your sanity, do not sign up for Comcast and do not let your friends and loved ones sign up for any of their services. If you do, you WILL regret it. Look for an alternative right away. There are alternatives. For us here in Chicago, it was RCN. Signing up was a breeze, one 5-minute phone call that went directly to a live operator, and they will connect it tomorrow morning. Wow.

Comment by chovy

August 21, 2008 @ 10:21 am

@David — 3 years and they still suck.