Comments on: Comcast Problems http://www.chovy.com/personal/comcast-problems/ Web Development by Chovy Sat, 11 Oct 2008 11:45:44 +0000 http://wordpress.org/?v=2.2.2 By: chovy http://www.chovy.com/personal/comcast-problems/#comment-380846 chovy Thu, 21 Aug 2008 17:21:54 +0000 http://www.chovy.com/personal/comcast-problems/#comment-380846 @David -- 3 years and they still suck. @David — 3 years and they still suck.

]]> By: Dan Pavlica http://www.chovy.com/personal/comcast-problems/#comment-380841 Dan Pavlica Wed, 20 Aug 2008 17:29:26 +0000 http://www.chovy.com/personal/comcast-problems/#comment-380841 Comcast provides by far the absolute worst service and the absolute worst customer service I ever experienced from any company in any industry. - internet only service? - internet only billing? - customer service VERY hard to reach; someone who atually knows enough to help IMPOSSIBLE to reach - internet service gone randomly, highly unreliable - so many problems so often - I used to have Charter in TX and now Comcast in Chicago... never a single problem of any kind with Charter in 4-5 years of use; just the opposite with Comcast - my wife finally called to disconect... over 30 minutes on hold and the conversation I don't know what is worse... their service or their customer service. If you value your sanity, do not sign up for Comcast and do not let your friends and loved ones sign up for any of their services. If you do, you WILL regret it. Look for an alternative right away. There are alternatives. For us here in Chicago, it was RCN. Signing up was a breeze, one 5-minute phone call that went directly to a live operator, and they will connect it tomorrow morning. Wow. Comcast provides by far the absolute worst service and the absolute worst customer service I ever experienced from any company in any industry.

- internet only service?
- internet only billing?
- customer service VERY hard to reach; someone who atually knows enough to help IMPOSSIBLE to reach
- internet service gone randomly, highly unreliable
- so many problems so often
- I used to have Charter in TX and now Comcast in Chicago… never a single problem of any kind with Charter in 4-5 years of use; just the opposite with Comcast
- my wife finally called to disconect… over 30 minutes on hold and the conversation

I don’t know what is worse… their service or their customer service.

If you value your sanity, do not sign up for Comcast and do not let your friends and loved ones sign up for any of their services. If you do, you WILL regret it. Look for an alternative right away. There are alternatives. For us here in Chicago, it was RCN. Signing up was a breeze, one 5-minute phone call that went directly to a live operator, and they will connect it tomorrow morning. Wow.

]]> By: RobL http://www.chovy.com/personal/comcast-problems/#comment-380787 RobL Sat, 09 Aug 2008 16:05:42 +0000 http://www.chovy.com/personal/comcast-problems/#comment-380787 I am a long time sufferer of comcast, after installation there was a lack of power on my line giving intermittent drops in service. Was told everything from 'your nic is bad', 'your router is bad' to 'you need to reinstall windows'... None of this was true in any sense, luckily I ignored it and kept pestering them until they finally came out and fixed the problem in about 15 minutes. Over the next year and a half the service was near flawless, a 72 hour ping loop I ran showed less than 1% packet loss. Now about this time I get a letter in the mail telling me that I got a free upgrade to 8mb cable with burst download (whatever that buzzcrap is). By the following weekend I was getting packetloss as much as 30% for extended periods. I have been on the phone with them over and over, I have rebooted every piece of hardware I have a dozen times for them, have been told again that my Nic was bad (apparently all 5-6 that I have are mysteriously bad at the same time) told again that my router was bad (all 3 of those, sigh) all this despite the fact that everyone on my block has identical issues. I will be moving soon and will not be going back to them even if I have to downgrade to DSL. RobL Northpoint Fl I am a long time sufferer of comcast, after installation there was a lack of power on my line giving intermittent drops in service. Was told everything from ‘your nic is bad’, ‘your router is bad’ to ‘you need to reinstall windows’… None of this was true in any sense, luckily I ignored it and kept pestering them until they finally came out and fixed the problem in about 15 minutes.

Over the next year and a half the service was near flawless, a 72 hour ping loop I ran showed less than 1% packet loss.

Now about this time I get a letter in the mail telling me that I got a free upgrade to 8mb cable with burst download (whatever that buzzcrap is). By the following weekend I was getting packetloss as much as 30% for extended periods. I have been on the phone with them over and over, I have rebooted every piece of hardware I have a dozen times for them, have been told again that my Nic was bad (apparently all 5-6 that I have are mysteriously bad at the same time) told again that my router was bad (all 3 of those, sigh) all this despite the fact that everyone on my block has identical issues.

I will be moving soon and will not be going back to them even if I have to downgrade to DSL.

RobL
Northpoint Fl

]]> By: David http://www.chovy.com/personal/comcast-problems/#comment-380785 David Fri, 08 Aug 2008 03:37:59 +0000 http://www.chovy.com/personal/comcast-problems/#comment-380785 You know...this topic is around 3 years old and...funny how it's still in effect LOL You know…this topic is around 3 years old and…funny how it’s still in effect LOL

]]> By: Eddie Keator http://www.chovy.com/personal/comcast-problems/#comment-380767 Eddie Keator Sun, 03 Aug 2008 05:12:52 +0000 http://www.chovy.com/personal/comcast-problems/#comment-380767 Don't argue with me. My fees that I pay for this system that is rating about 85% reliable and you, the CSR is arguing with me? Your screen may display NO KNOWN ISSUES, but I am sitting here on my cell phone telling you, that my service (internet and phone lines) are down. NO lights. So your status screen there in Comcast have faulty data. OR you're a trained monkey taught to lie.... which is it? THE MINUTE Verizon FIOS is available here in my area... I am on that like a bandwagon. EVERYONE I speak to that have FIOS are doing back flips. I gave SBS, I mean PacBell, I mean AT&T DSL a chance. Actually, I have been on DSL since 1998 when it was PacBell and it was always good service and decent speeds. Then SBC took over and it was about the same. Where the rub came in was when AT&T re-took over their baby bells and viola - STS (service that sucks). Comcast - welcome to the STS club. Don’t argue with me. My fees that I pay for this system that is rating about 85% reliable and you, the CSR is arguing with me? Your screen may display NO KNOWN ISSUES, but I am sitting here on my cell phone telling you, that my service (internet and phone lines) are down. NO lights. So your status screen there in Comcast have faulty data. OR you’re a trained monkey taught to lie…. which is it?

THE MINUTE Verizon FIOS is available here in my area… I am on that like a bandwagon. EVERYONE I speak to that have FIOS are doing back flips.

I gave SBS, I mean PacBell, I mean AT&T DSL a chance. Actually, I have been on DSL since 1998 when it was PacBell and it was always good service and decent speeds. Then SBC took over and it was about the same. Where the rub came in was when AT&T re-took over their baby bells and viola - STS (service that sucks).

Comcast - welcome to the STS club.

]]> By: Dick Callahan http://www.chovy.com/personal/comcast-problems/#comment-380004 Dick Callahan Fri, 30 May 2008 14:07:44 +0000 http://www.chovy.com/personal/comcast-problems/#comment-380004 No getting yet since yesterday. Called their techs guy and he told me to Go To Google to get in. That is how I am getting going again. maybe I should give my home address Google. No getting yet since yesterday. Called their techs guy and he told me to Go To Google to get in. That is how I am getting going again. maybe I should give my home address Google.

]]> By: comcast problems http://www.chovy.com/personal/comcast-problems/#comment-379995 comcast problems Thu, 29 May 2008 14:02:29 +0000 http://www.chovy.com/personal/comcast-problems/#comment-379995 [...] network problems with comcast outages in the Bay Area. After calling them, they said no ...http://www.chovy.com/personal/comcast-problems/Can Tru2way succeed where CableCard failed? - CNET News.comJust imagine, for instance, if a future [...] […] network problems with comcast outages in the Bay Area. After calling them, they said no …http://www.chovy.com/personal/comcast-problems/Can Tru2way succeed where CableCard failed? - CNET News.comJust imagine, for instance, if a future […]

]]> By: Emilia http://www.chovy.com/personal/comcast-problems/#comment-379768 Emilia Sat, 26 Apr 2008 18:27:53 +0000 http://www.chovy.com/personal/comcast-problems/#comment-379768 I have so many problems with Comcast in Denver, CO as well. I try to pay my bill over the phone with automated phone system and could not. When customer service rep came on line, she stated that they have problems with the automated system and for my convinience she will take the payment but charge will be applied of 3.95 for the my convenience. I had to speak with Manager, which was hard to find around. When I spoke with the Manager David, he did not help at all. The only responce I got was::If you not happy with the service from Comcast, you probably should look some place else. I have so many problems with Comcast in Denver, CO as well. I try to pay my bill over the phone with automated phone system and could not. When customer service rep came on line, she stated that they have problems with the automated system and for my convinience she will take the payment but charge will be applied of 3.95 for the my convenience. I had to speak with Manager, which was hard to find around. When I spoke with the Manager David, he did not help at all. The only responce I got was::If you not happy with the service from Comcast, you probably should look some place else.

]]> By: Kathy http://www.chovy.com/personal/comcast-problems/#comment-342939 Kathy Thu, 06 Mar 2008 23:13:56 +0000 http://www.chovy.com/personal/comcast-problems/#comment-342939 We need more choices. Glad I'm in a Charter area. We need more choices. Glad I’m in a Charter area.

]]> By: Sandra Bradley http://www.chovy.com/personal/comcast-problems/#comment-289422 Sandra Bradley Sat, 26 Jan 2008 17:13:39 +0000 http://www.chovy.com/personal/comcast-problems/#comment-289422 Every time Comcast has an internet connectivity problem in our area, they deny that it is their fault. They always make you jump through 50 hoops, checking your set up before they will look and see if their are issues with their network. Every time Comcast has an internet connectivity problem in our area, they deny that it is their fault. They always make you jump through 50 hoops, checking your set up before they will look and see if their are issues with their network.

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