I live in Los Gatos, CA.

Well holy crapcast batman!!! at least it ain’t just me. I even went out and bought a new $80 linksys modem because the friggin’ tech support lackies claim there was nothing wrong.

here’s my scenario. On wedneday evening (6/15/05) I started having really bad connection, it was like dialup. I called tech “no outage reported in your area”. Those f-ing d–chbags think cycling the modem will cure everything. Next time I’m telling them “Look i’ve talked with you 15 times in the last 3 days. Don’t you think I’ve tried that already?”

Anyway, back on point. Thursday was dialup type speed too, although thursday morning at around 3am I got them to admit there was an “OS Upgrade” they were performing in my area.

Thursday evening, dialup type speeds. Got a tech to “ping” me, and said there was 7% packet loss, and he’ll send a guy out. “No outage reported”. I checked online, and there WAS an outage reported: http://tinyurl.com/7pqph

Friday it didn’t work at all (bought a new modem, thought maybe it was me). They claimed yet again “no outage reported”, after seeing these posts, I know they are full of sh*t. You know, I don’t mind an outage once in awhile, but when they don’t sync up their tech support phones guys and the network engineers on this, it really chaps my hide. One time I called friday (i called 4 times already today) I got an automated “outage alert” in my area. “Press 1 to get an autmoated callback when the outage is fixed”. It’s been 15 hours, and I still haven’t gotten that call - called two more times. One guy claimed “no outage reported” and the other intiially said none, then 10 minutes later after cycling the modem said “oh wait. there is a dhcp sync up issue in your area”. WTF don’t you just look a little closer before we go through this bs all over again? (this is all going on my blog at http://www.chovy.com) I’m PO’d at Comcast lately.

PS - I run Linux as well as XP, and use “mtr google.com” to check my packet loss (typically at around 50%, which explains the slowness), as well as the tests here at dslreports. Tonight I’m getting 350kbps down and 357kbps up.

Your download speed : 358876 bps, or 350 kbps.
A 43.8 KB/sec transfer rate. <-- this is very slow, usuaally get around 500KB/sec.
Your upload speed : 359732 bps, or 351 kbps.