I’ve been using comcast in Los Gatos, CA (Bay Area - silicon valley) for about 2 years at this location. Haven’t really had any issues until about 1.5 months ago.

The internet connection would go down every couple of days. A side effect of this was that the lower channels (2, 3, 4) on the TV would also show a lot of static.

Oddly, if I unplug the cable going from the main feed into the splitter, and plug it back in. The problem would go away, for what used to be a few days, but within the last week. It goes down every few hours. I’ve replaced the splitters, and even tried it without using a splitter (problem still exists).

After 5 techies have been out over the last month, the problem still exists. I’ve replaced the wiring and splitter, gotten a new modem from Comcast, yet the problem still exists.

None of my neighbors in my complex are having any issues with their TV (I’m the only one with Internet).

The only thing the tech guys keep telling me is that they’ve seen a lot of issues in my area. I’m sorry, but that doesn’t help me any.

I have 1 splitter (tv feed and cable modem feed). I also use a Netgear router MR814V2. But I don’t think that’s the issue.

The network works fine when the cable modem is working. I’m using a Scientific-American modem with the word “Comcast” printed on it (phone support says these are brand new).

The odd thing is that simply unplugging the main feed and plugging it back in fixes the problem.

I left a voicemail for the supervisor of the last line specialist who came out on saturday. But I’m really starting to get aggrivated here.

Anyone else experience similar problems, or have any suggestions on how to get comcast to fix the problem?

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